These Terms of Service govern your access to and use of the KFEPROD website operated by Productions Kfe International Inc., located at 127-1494 ch de Chambly, Longueuil - J4J 3X3, Canada (CA), and the live event production and staging services that we offer. By accessing this website, contacting us, or engaging our services, you agree to be bound by these Terms and by all applicable laws and regulations.
If you do not agree with any part of these Terms, you should not use the website or purchase our services. We may update these Terms from time to time, and your continued use of the website after changes are posted constitutes acceptance of the updated Terms. We encourage you to review these Terms regularly, as they form the basis of our relationship with you.
Productions Kfe International Inc. provides professional live event production services to clients across Canada and internationally. These services include and are not limited to the design, supply, installation, operation, and management of staging, lighting, rigging, sound, backline, and related technical elements for concerts, festivals, corporate events, and other live performances.
The specific scope of any engagement is defined in the services agreement or booking confirmation that you sign with us. The descriptions of services on this website are provided as a general overview of what we do and are not a binding representation of a particular result for your event. The outcome depends on your event, site, budget, and the details set out in your agreement.
We aim to deliver every show to a professional standard, but we cannot guarantee specific outcomes such as ticket sales, audience numbers, or media coverage, which depend on factors outside our control. Our commitment is to the craft and to the work, and we hold ourselves to a high standard on every event we take on.
Any offer to provide services is subject to written confirmation. When you request a booking, we will prepare a proposal outlining the services, deliverables, schedule, and pricing. The agreement becomes binding only when both parties sign the proposal or booking confirmation and any required deposit is received by us.
All bookings are subject to availability and to our confirmation of the required equipment and crew. We reserve the right to decline any request for reasons including scheduling conflicts, safety concerns, or capacity limitations. Until we confirm a booking in writing, no services are reserved or committed.
Any changes to an agreed booking, including changes to dates, venues, or the scope of equipment, should be communicated to us in writing and may be subject to additional fees or schedule adjustments.
Each event operates on a schedule that we coordinate with you, the venue, and other parties. Our on-site times, load-in windows, sound checks, and show times are agreed in the services agreement. Reasonable scheduling changes may be necessary due to weather, venue delays, or other circumstances beyond our control.
We will make reasonable efforts to meet the agreed schedule, but we are not liable for delays caused by force majeure events, third parties, or circumstances outside our reasonable control. Any additional time required as a result of changes to the agreed schedule may be billed to you at our then-current rates.
We will keep you informed of any significant scheduling changes as soon as we become aware of them, and we will work with you to minimize the impact on your event. Where a change affects several parties, such as on a festival site, we will do our best to protect your time slot while balancing the needs of the wider production schedule.
As a client, you are responsible for cooperating with us to ensure the safe and successful delivery of the event. This includes providing accurate information about the event, venue, technical requirements, and any hazards or restrictions at the site, and doing so in a timely manner.
Failure to meet these responsibilities may delay your event or reduce the quality of the production, and may result in additional charges. We will not be responsible for problems that arise from information that was incomplete, inaccurate, or provided too late.
Smooth production depends on good teamwork with the venue and with other vendors involved in your event. We will coordinate with the venue and, where applicable, with other suppliers such as catering, security, and staging partners, to align schedules and requirements.
We are not responsible for the acts or omissions of third parties over whom we have no control, including venue staff, other suppliers, utilities, or authorities. Where a venue or third party imposes constraints or charges that affect our work, we will keep you informed and will bill any reasonable additional costs through you as needed, in line with the services agreement.
Fees for our services are set out in the proposal or services agreement. Unless otherwise stated, a deposit is due upon confirmation of the booking, with the balance due before the event or as otherwise agreed in writing.
All fees are payable in Canadian dollars unless another currency is specified in the agreement. Where applicable, taxes such as sales tax, goods and services tax, or provincial tax will be added to our invoices. Certain high-value or hard to rebook items may be subject to special deposit or licence terms.
Late payments may incur interest at the rates permitted by law, and, in the event of non-payment, we may suspend work or withhold equipment until the outstanding amount is settled. We will provide invoices for all work performed and are happy to answer any questions about a charge before it becomes due.
Cancellations and reschedules are handled on a case-by-case basis and as set out in the services agreement. In general, cancellations made within a certain period before the event may be subject to cancellation fees to cover committed crew, transport, and equipment reservations.
If we must cancel an event due to circumstances within our control, we will refund any amounts paid for the cancelled portion of the services. If an event is cancelled due to circumstances outside either partys control, including severe weather, public-health orders, travel restrictions, or force majeure events, we will work with you in good faith to reschedule the event or to reach a fair resolution.
Rescheduling requests should be made in writing as early as possible. We will do our best to accommodate a new date, subject to crew and equipment availability, and any price or scope changes will be confirmed with you before the new date is booked.
Equipment is supplied on the understanding that it will be used for the agreed event and in accordance with our instructions. Where equipment is rented to you or provided as part of a service package, you are responsible for its care while in your possession and for any loss or damage beyond normal wear and tear.
The time required for load-in, sound check, and technical rehearsal is agreed in advance. Additional time that we provide beyond the agreed windows because of delays, changes, or complications may be charged at our standard rates. All equipment must be cleared from the site by the agreed load-out time unless an extension is arranged in advance.
We reserve the right to substitute equivalent equipment of equal or better specification if a specific item becomes unavailable, and we will let you know if such a substitution affects the agreed scope.
Our first priority is the safety of everyone involved in an event, including the crew, the artists, and the audience. We operate to industry standards and follow applicable occupational health and safety requirements. All rigging is performed by competent and, where required, certified personnel, and load limits are respected at all times.
You agree to cooperate with our safety procedures and those of the venue, and to make sure that anyone on site on your behalf does the same. We may suspend or abandon work if we reasonably believe that continuing would create an unacceptable safety risk, without this representing a breach of contract on our part.
Any additional, unapproved equipment brought to the site by you or your performers must be assessed for compatibility and safety before use, and may be refused if it does not meet our standards or the venue requirements.
All intellectual property in the materials we produce for your event, including stage designs, lighting plots, show files, and documentation, remains the property of Productions Kfe International Inc. unless otherwise agreed in writing. While you are free to use our designs for the event for which they were created, you may not reproduce or distribute our proprietary materials for other events without our permission.
You retain all rights to your own content, branding, and music used in your event. Any artistic works, recordings, or other content shared with us for the purpose of production are used only to deliver the agreed services unless we agree otherwise, and we will not claim ownership over your content.
During the course of our engagement, both parties may share confidential information about the event, the artists, the business, or technical plans. We will keep your confidential information secure and will not disclose it to third parties except as necessary to provide our services or as required by law.
This obligation does not apply to information that is already public, becomes public through no fault of the recipient, or is independently developed or received from a third party. You agree to keep our proprietary methods and pricing confidential during and after our engagement.
Both parties agree to use confidential information only for the purpose of the engagement and to protect it with reasonable care.
To the fullest extent permitted by law, Productions Kfe International Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to this agreement, the website, or the services, including loss of profit, revenue, data, or goodwill, even if advised of the possibility of such damages.
Our total aggregate liability for any claim arising under or in connection with these Terms or the services shall not exceed the total amount of fees actually paid by you for the services giving rise to the claim. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, such as liability for gross negligence or fraud.
You are responsible for insuring your own event and property, including any content or people you bring to the site, and we encourage you to discuss insurance requirements with your broker.
You agree to indemnify and hold harmless Productions Kfe International Inc., its directors, officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses arising out of your use of the website or the services, your breach of these Terms, or your violation of any law or the rights of a third party.
This indemnity applies to claims arising from your activities at the venue, from your content, and from your failure to meet your responsibilities under these Terms. It is intended to cover, for example, claims from performers, suppliers, or audience members that arise from acts within your control.
This indemnity will survive the termination of our agreement with you, so that it continues to apply after the relationship ends.
Either party may terminate an engagement in accordance with the cancellation terms in the services agreement. We may suspend or terminate your access to the website if you breach these Terms, and we may terminate an event engagement with notice if you fail to make agreed payments or materially fail to meet your responsibilities.
Upon termination, you will pay for all services delivered up to the date of termination and any applicable cancellation fees. Provisions of these Terms that by their nature are intended to survive termination, such as those relating to liability, indemnity, confidentiality, and intellectual property, will continue to apply.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada, without regard to conflict of law principles. The courts of Longueuil, Quebec, Canada, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the services, unless otherwise required by applicable law.
We encourage you to contact us directly to resolve any concern before pursuing formal legal action. If a dispute cannot be resolved informally, the parties agree to attempt mediation in good faith before resorting to litigation.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions remain in full force and effect. These Terms constitute the entire agreement between you and us regarding the subject matter, and supersede any prior agreements, whether written or oral.
No failure or delay in exercising any right is a waiver of that right. You may not assign your rights or obligations under these Terms without our prior written consent. Our failure to act in any circumstance does not waive our right to act in other circumstances.
Any headings in these Terms are for convenience only and do not affect their interpretation. If we do not show a copy of these Terms with a particular booking, the version in force at the time of your agreement applies.
If you have any questions about these Terms of Service or about our services, you can contact Productions Kfe International Inc. using the details below.
We welcome your feedback and are glad to answer any questions about how we work with our clients.
Effective Date: 1 September 2026